Leading Edge Technologies, Proven Processes

Driving Efficiency Through Innovation

At Amalgamated Employee Beneﬁts Administrators, we leverage advanced information systems to deliver fast, accurate, and secure beneﬁts administration.

Claims processing systems

Our Technology Ecosystem

Automated Claims Processing: Our state-of-the-art system ensures accurate adjudication, real-time eligibility checks, and seamless integration with PPO networks and HIPAA compliance tools.
Digital Imaging & Workﬂow: All claims are stored in a secure imaging system and managed through an automated workﬂow platform for efficient routing, tracking, and robust reporting.
Customer Service Integration: Our web-based inquiry and tracking system provides instant access to claims data and call history, enhancing responsiveness and transparency.
Administration Platform: This scalable, browser-based system supports health, welfare, pension, and annuity plans, offering real-time updates, CRM functionality, self-service tools, and secure data segregation.
Smart Call Center Technology: Our phone system has integrated automatic call distribution and real-time analytics to optimize performance and ensure prompt support.

In the past few weeks there have been numerous restrictions placed on businesses throughout the United States. Many states and localities across the country have enacted temporary restrictions on non-essential business operations, requiring millions of workers to stay home. Amalgamated Life Insurance Company, which is based in New York, is considered an essential business and therefore is not subject to these temporary restrictions.

However, in an effort to protect the health and safety of our employees, their families and communities, we have taken a series of company-wide actions, across all Amalgamated Family of Companies locations, to implement work from home and other flexible arrangements where feasible. Despite these changes, we will continue to provide you and your members with the customer service levels you have come to expect from us prior to the coronavirus outbreak.

We are diligently working with our partners and vendors to utilize our remote capabilities and infrastructure. We are also in constant communication with UPS and the USPS to stay informed of any potential changes in service. For the duration of this state of emergency, Amalgamated Life Insurance Company will comply with any required Notice Obligations by emailing and/or mailing notices to all consumers.

If you have any questions or concerns please reach out to your Amalgamated Family of Companies representative or our customer service center at: 914-367-5000. They are well-prepared to answer your questions and can address your specific needs.