In today’s complex benefits landscape, personalized support is no longer a luxury, it’s a necessity. At Amalgamated Employee Benefits Administrators (Amalgamated), personalized service is at the heart of everything we do. With over three decades of experience in third-party administration (TPA), Amalgamated understands that every plan sponsor and member have unique needs. Our tailored approach ensures that those needs are met with precision, empathy, and efficiency.
Why Personalization Matters
The modern workforce is diverse, spanning multiple generations, industries, and benefit expectations. A one-size-fits-all approach to benefits administration often leads to confusion, underutilization, and dissatisfaction. Personalized support helps bridge that gap by offering members clear guidance, timely assistance, and solutions that align with their individual circumstances.
According to the 2025 SHRM Employee Benefits Survey, 88% of employers rate health-related benefits as extremely or very important. Yet only 39% of companies surveyed offered structured wellness programs, a significant drop from 53% in 2021. This gap highlights the need for more tailored, member-focused support that goes beyond basic coverage.
Amalgamated’s Personalized Approach
At Amalgamated, we go beyond standard administration. Our services are designed to meet the specific needs of single and multi-employer plans, including Taft-Hartley funds. Each client is assigned a dedicated team of highly qualified professionals who understand the intricacies of their benefit plans. This ensures that members receive accurate, timely, and relevant support every step of the way.
Our personalized services include:
- Health and dental claims processing with high-level review and adjudication
- Pension and annuity administration, including recordkeeping, distributions, and compliance
- Health and welfare fund administration with detailed reporting and audit support
- Payroll auditing and regulatory compliance with ERISA, COBRA, HIPAA, and HITECH
- Utilization management and medical stop-loss coordination
Each of these services is delivered with a focus on member satisfaction.
The Impact on Member Satisfaction
When members feel supported, they are more likely to engage with their benefits, make informed decisions, and trust their plan administrators. Personalized support reduces frustration, improves outcomes, and fosters a sense of security. It also helps plan sponsors meet their fiduciary responsibilities by ensuring that benefits are administered accurately and efficiently.
A recent survey by Forbes Advisor found that only 16.2% of workers rate their job satisfaction at 8 or higher, with Gen Z and Millennials reporting the lowest satisfaction levels. Personalized benefits support can play a key role in reversing this trend by addressing the unique concerns of each demographic.
Looking Ahead
As the workforce continues to evolve, so too must the way we administer benefits. Amalgamated remains committed to delivering value beyond expectations through personalized, high-quality service. By focusing on the individual needs of members and plan sponsors, we help create a benefits experience that is not only efficient but also deeply human.
Learn more about our services here.
