{"id":2541,"date":"2025-10-20T11:09:01","date_gmt":"2025-10-20T15:09:01","guid":{"rendered":"https:\/\/amalgamatedbenefits.com\/amalgamated-employee-benefits-administrators\/?p=2541"},"modified":"2025-10-20T11:09:03","modified_gmt":"2025-10-20T15:09:03","slug":"how-personalized-support-drives-member-satisfaction","status":"publish","type":"post","link":"https:\/\/amalgamatedbenefits.com\/amalgamated-employee-benefits-administrators\/how-personalized-support-drives-member-satisfaction\/","title":{"rendered":"How Personalized Support Drives Member Satisfaction"},"content":{"rendered":"

In today\u2019s complex benefits landscape, personalized support is no longer a luxury, it\u2019s a necessity. At Amalgamated Employee Benefits Administrators (Amalgamated), personalized service is at the heart of everything we do. With over three decades of experience in third-party administration (TPA), Amalgamated understands that every plan sponsor and member have unique needs. Our tailored approach ensures that those needs are met with precision, empathy, and efficiency.<\/p>\n

Why Personalization Matters<\/h2>\n

The modern workforce is diverse, spanning multiple generations, industries, and benefit expectations. A one-size-fits-all approach to benefits administration often leads to confusion, underutilization, and dissatisfaction. Personalized support helps bridge that gap by offering members clear guidance, timely assistance, and solutions that align with their individual circumstances.<\/p>\n

According to the 2025 SHRM Employee Benefits Survey<\/a>, 88% of employers rate health-related benefits as extremely or very important. Yet only 39% of companies surveyed offered structured wellness programs, a significant drop from 53% in 2021. This gap highlights the need for more tailored, member-focused support that goes beyond basic coverage.<\/p>\n

Amalgamated\u2019s Personalized Approach<\/h2>\n

At Amalgamated, we go beyond standard administration. Our services are designed to meet the specific needs of single and multi-employer plans, including Taft-Hartley funds. Each client is assigned a dedicated team of highly qualified professionals who understand the intricacies of their benefit plans. This ensures that members receive accurate, timely, and relevant support every step of the way.<\/p>\n

Our personalized services include:<\/p>\n